Marketing Operations Manager

Permanent employee, Full-time · London

The role

This is a new role we have created as part of a revised approach to our client outreach and marketing. We are looking for someone to work closely with our Exec team to coordinate a wide range of marketing and outreach activities - all geared towards growing the Given brand and reputation in the purpose, sustainability and social impact space. The role will report into our Chief Strategy Officer, but also work closely with our Creative Director and our CEO and co-founder Becky Willan, as well as other members of the Exec team. We are also bringing in a new digital and social media manager alongside this role to create a much bigger marketing and new business team than we have had to date. 

We would love this person to be a source of new ideas for how we can try new things to build awareness and engagement with the Given brand from new clients, helping us to experiment and improve our marketing effectiveness as well as the content and events we use to drive awareness and outreach by our Exec team to potential new clients.

Day-to-day responsibilities
  • You will work with our CEO, Chief Strategy Officer, Creative Director and members of the Exec team to develop a marketing and content plan as well as being responsible for actioning it, including completing back-of-house tasks (e.g. sourcing bios, logos, managing external - eg PR, research and events - partners, managing distribution lists (Hubspot etc), event follow-up and other related outreach;

  • Working with our PR agency and Becky Willan our CEO to help build content that will generate PR opportunities and invitations to contribute opinions/articles as well as promoting Given published articles, thought leadership, events etc;

  • Keeping up a regular drumbeat of marketing content & activity working with our Creative Director and members of the strategy and creative teams to create and curate relevant and engaging content from internal and external sources for our website, LI and other social posts and our regular newsletter;

  • Content creation - writing content and working with others to create high quality original content and campaigns for our social media channels and website (e.g. articles, blogs) relating to purpose and the wider Given client proposition, with a confident and expert pov that reinforces Given’s position as a purpose leader - raising brand awareness, reputation and ultimately driving inbound new business enquiries;

  • Project Managing our ‘Purposing’ podcast series, hosted by Becky Willan, our CEO. This will involve attending meetings with potential guests, shaping Q&As and drafting episode guides, as well as liaising with our external podcast production partner;

  • Brand building activity such as events, awards, the podcast series and co-ordinating and promoting Given’s set-piece thought leadership - such as our Insiders Guide to Purpose series. You will also edit our regular newsletter and help to distribute it across our current client marketing list, with little editing of this by the Executive team;

  • Co-ordinating new business and related marketing outreach, by attending regular internal marketing and new business meetings and providing the Exec and other senior members of the team with content and lists to drive regular outreach to new clients, industries etc driven by high quality content and campaigns;

  • Events, awards and case studies - looking for opportunities for members of our team to attend or present at relevant industry / sector conferences or awards, including the submission of award entries as well as managing the production of case studies to showcase our best work, ensuring they are available in formats for pitches, proposals and the website; 

  • Reporting monthly on website and social media and overall marketing performance against agreed KPIs and objectives.

About you

We’re looking for someone with a strong professional or personal perspective on purpose and sustainability - you will be helping to create the voice of our business so you need to feel comfortable with the subject matter. You will have existing knowledge of marketing practices and activities, but rather than deep expertise, we’d love to hear from candidates who want to build on their existing experience and immerse themselves in the work we do.

Fundamental to this role is a positive attitude and a strong, proactive work ethic so that things get done, people feed off your energy, and our marketing and new business activity is well coordinated and very visible across the business. As such there are some key personal qualities that are really important to us and being successful in the role:

  • You’ll bring great energy and enthusiasm to the role so that people can feed off you and mirror your energy

  • You’ll be curious to learn more about purpose and sustainability, but having some level of existing knowledge of either or both of those topics is essential

  • You’ll be determined and driven to get things done, proactively engaging the wider team to keep things moving but at times working independently as well

Beyond this there are some other key skills and competencies that our ideal candidate would have:

  • Fantastic project management and oral and written communication skills (ability to confidently engage Exec, clients and other internal teams / stakeholders);

  • Marketing strategy and operations - to both deliver on the existing marketing, new business and content strategy, and work with members of the Exec team to refresh and refine it as things progress

  • Ideally some content creation skills - providing an ability to write drafts of social media articles, blog posts, thought leadership, case studies, conference presentations etc alongside other members of the strategy, marketing and creative teams;

  • Event Management skills

  • Experience of working with PR / media partners;

  • Research skills, e.g. to feed thought pieces, research awards and events, curate content for articles/blog posts, new business outreach etc

  • Ability to work with and brief strategists and creatives;

  • Experience of coordinating distribution lists (via, CRM, Hubspot etc) and other marketing & new business outreach activities.

The key objectives of the role are:

  • Developing and delivering our marketing and outreach strategy;

  • Raising brand awareness and reputation among target clients and sectors;

  • Ultimately with a view to driving inbound new business enquiries.

Recruitment process

Our first step will be a 30 minute phone call to understand a bit more about you and why you’ve applied. Next, we’ll invite candidates to a more formal interview to get into more detail about your experience and expectations of the role. This may also involve answering a short brief or writing a short article or blog post on a purpose related topic, that should only take a few hours of your time to prep, and presenting back to us. This will most likely be a copywriting exercise. If you are comfortable doing so, we’d prefer at least one stage of the interview process to be face to face in our Shoreditch office.

For our people
  • Hybrid working, with one fixed day in the office a week.

  • We offer 26 days paid holiday per calendar year pro rata, plus public holidays. We also close the office between Christmas and New Year, which is in addition to your paid holiday allowance

  • Company bonus scheme

  • Pension Scheme with Aviva, eligible after passing your probation

  • Health plan with SimplyHealth, eligible after passing your probation

  • £100 working from home allowance to help your home office set up, eligible after passing your probation

  • A tenure bonus reward after 3 and 6 years of employment

  • Work from anywhere for 1 month of the year, after your first year of employment

  • Interest free season ticket loan and Bike to Work scheme 

About us

Given is the  agency for purpose-driven brands.  Everything that we do is about making brands a force for good, helping create positive change for people, communities and the world.  Working with ambitious  clients on the creation and execution of purpose,  sustainable  business strategies,  innovation and  creative campaigning and storytelling we are seeing the demand for the support that we can offer grow  exponentially. 

We offer great benefits,  a collaborative and creative environment, impactful and meaningful work, brilliant career opportunities, and the chance to work with some of the biggest and best brands in the world. Our work has helped national and international brands like IKEA, John Lewis & Partners, Nespresso and Bupa, define and execute on their brand purpose. We fundamentally believe it takes both insightful strategy and imaginative creativity to change things for good, so we have both under the same East London roof.

Join us. There's work to do.
The diverse mix of skills at Given powers the ambitious scope of our work.

Strategists that can stretch between business and brand disciplines. Creatives with ideas that change what companies do, not just what they say. Sustainability experts with a big imagination.

Given is growing and we're always interested in hearing from talented people who want to build a career with substance.
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