Client Manager

Permanent employee, Full-time · London

The role

We’re looking for an ambitious Client Manager to join our growing agency at an exciting time. Someone with experience working in an agency delivering integrated campaigns as an Account/Project Manager hybrid role.

You will be working with a variety of clients to deliver end to end projects that are aligned with the range services we offer: from strategy, creative concepts, communication plans and the production of key deliverables.

You’ll report into the Client Team Director who will support you with career development and opportunities. You will also work with senior members f the client team on 2-3 of our core accounts and you’ll get the chance to work autonomously on your own projects for smaller clients. 

Day-to-day responsibilities

Account and project management – Delivering end to end projects

  • Ensuring that work is delivered to brief, on time and within budget:

    • Writing scope of work documents, budget breakdowns, status & timing plans

    • Managing project finances

    • Working with internal teams to sequence and prioritise delivery

    • Galvanising and inspiring teams to support in the creation of inspiring, impactful creative work

  • Managing project resource - coordinating agency work streams across strategy, creative and production teams:

    • Ensuring the right people are involved at the right time, incl. resource booking

    • Working with internal teams to sequence and prioritise delivery

    • Sourcing and managing third parties

    • Writing briefs and reviewing work against them


Managing client relationships

  • Building strong, healthy relationships with clients and building an understanding of their business 

  • Being the first point of contact for your clients’ projects, communicating confidently and holistically.


New business and business development

  • Help grow revenue for your assigned clients by identifying and converting new briefs

  • Supporting on pitches and proposals when needed

About you

You will have experience building client relationships and enjoy owning your own projects. We’re looking for someone who would describe themselves as confident, solutions focused, organised, pragmatic and hands on, with a passion for creative solutions. 

You will be comfortable with project documentation, managing commercials, delivering timelines and great communication with your clients. You'll also be confident about galvanising a team, bringing positive energy to bring internal teams together and make projects run smoothly.

Recruitment process
Our first step will be a 30 minute phone call to understand a bit more about you and why you’ve applied. Next, we’ll invite candidates to a first round interview to get into more detail about you and the role, as well as taking a look at your experience together. The final stage will involve answering a short brief that will take no longer than a day of your time to prep. We’ll ask you to come into our office (if you’re comfortable doing that) to present your thinking.
For our people
  • Hybrid working, with only one fixed day in the office a week

  • We offer 26 days paid holiday per calendar year pro rata, plus public holidays. We also close the office between Christmas and New Year, which is in addition to your paid holiday allowance

  • Company bonus scheme

  • Pension Scheme with Aviva, eligible after passing your probation

  • Health plan with SimplyHealth, eligible after passing your probation

  • £100 working from home allowance to help your home office set up, eligible after passing your probation

  • A tenure bonus reward after 3 and 6 years of employment

  • Work from anywhere for 1 month of the year, after your first year of employment

  • Access to our Given Campus for training and development needs

  • Interest free season ticket loan and Bike to Work scheme 

  • Option and role dependent mobile phone for business and personal use (UK domestic calls only)

About us

Given is the  agency for purpose-driven brands.  Everything that we do is about making brands a force for good, helping create positive change for people, communities and the world.  Working with ambitious  clients on the creation and execution of purpose,  sustainable  business strategies,  innovation and  creative campaigning and storytelling we are seeing the demand for the support that we can offer grow  exponentially. 

We offer great benefits,  a collaborative and creative environment, impactful and meaningful work, brilliant career opportunities, and the chance to work with some of the biggest and best brands in the world. Our work has helped national and international brands like IKEA, John Lewis & Partners, Nespresso and Bupa, define and execute on their brand purpose. We fundamentally believe it takes both insightful strategy and imaginative creativity to change things for good, so we have both under the same East London roof.

Join ​us. There's work to do.
The diverse mix of skills at Given powers the ambitious scope of our work.

Strategists that can stretch between business and brand ​disciplines. Creatives with ideas that change what companies do, not just what they say. Sustainability experts with a big imagination.

Given is growing and we're always ​interested in hearing from talented people who want to build a career with substance.

Please upload your CV and cover letter. Tell us why Given, why this ​role and why you!

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